At ZoomMantra Production, our commitment is to provide top-notch video production and corporate shoot services to our clients. We understand that situations may arise where a refund is necessary. Please review our refund policy below:

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• Service Satisfaction:

  • We strive to deliver services that meet and exceed your expectations. If you are dissatisfied with any aspect of our video production or corporate shoot services, please contact us promptly to discuss your concerns.

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• Refund Evaluation:

  • Refunds will be considered on a case-by-case basis, taking into account the nature of the services provided. Our team will assess the situation and work towards a fair resolution.

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• Quality Assurance:

  • ZoomMantra Production is committed to the highest standards of quality in our work. If you believe there is a deficiency in the delivered service, please notify us within 3 to 4 working  days of the completion of the project.

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• Refund Process:

  • To initiate a discussion about a refund or refund, please contact our customer service team at info@zoommantra.com or 9321 492276

  • Provide detailed information about your concerns, and our team will guide you through the refund process.

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• Refund Timeframe:

  • Upon approval of a refund, please allow 30 days for the processing of the refund. The actual time it takes for the refund to be reflected in your account may vary based on your payment method.

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• Cancellation Policy:

  • For services that have not commenced, you may request a cancellation and refund. However, a cancellation fee may apply, and the amount refunded will be determined based on the progress made on pre-production work.

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• Contact Information:

  • If you have any questions about our refund policy or wish to discuss a specific situation, please reach out to us at info@zoommantra.com or 9321 492276.